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LFC Hosting maintains its commitment to providing unparalleled technical support to clients looking for a 24/7 hosting solution. A significant component in the array of impressive technical support tools offered by LFC is the award-winning LFC Hosting Support Ticket System that provides easy centralized access to your personal record of all support issues. By logging into your LFC Hosting Control Panel, you can submit a "ticket" – a report of your inquiry or issue – to the LFC Helpdesk, and the most qualified support representative to answer your question will quickly respond with either a solution or request for clarification - 24 hours a day, 7 days a week, Guaranteed.
The LFC Hosting Support Ticket System offers several significant advantages over competing web hosts, including many customer-friendly, feature-rich options that provide enhanced control:
- Email integration provides the ability to correspond with the assigned technician through email while archiving these interactions in the ticket system, without ever having to login to your Control Panel.
- The conversational thread layout accommodates ongoing exchanges between client and technician without the inconvenience of having to scroll back and forth between each participant's entries. Information is presented in a dialogue format, enabling clear and consistent communication.
- The personalized ticket history makes it easy to close and re-open tickets through e-mail or the Support Ticket System and provides a reliable history for clients and technicians to draw upon.
- The speed and reliability of the Support Ticket System makes opening, viewing, modifying, and searching for tickets both simple and effective.
Unlike e-mail alone, the Support Ticket System is much more organized, tracks all issues to resolution, and enables all LFC Hosting support representatives to contribute in an efficient manner ensuring the fastest possible resolution.
Current clients of LFC Hosting can access the Support Ticket System via your Control Panel here.
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